Muscle Flex Return & Exchange Policy

Not happy? We'll sort it.

We want you to feel good about every order from Muscle Flex. If something's not right, we'll make it easy to fix. No small print, no runaround.

• 30 days to return anything, no questions asked
• No restocking fee, you get the full product price back
• Faulty or wrong item? We'll replace it, no argument

30-Day Guarantee

You've got 30 days from your delivery date to return any product bought from muscleflexuk.co.uk. Just get in touch with us first so we know it's coming.

• What qualifies: Products need to be unused, unopened, and in their original packaging.
• No restocking fee. If it qualifies, you get every penny back on the product price.
• Shipping fees are non-refundable, and that covers any shipping protection you added at checkout too.

How to Return Something

1. Email us first. Drop us a message at info@muscleflexuk.com within 30 days of delivery, or within 7 days if something arrived damaged or wrong. Include your order number and why you're returning it.
2. We'll confirm and guide you. Once we've approved the return, we'll send you everything you need to know, including where to send it.
3. Send it back. You'll cover the return postage, and we'd recommend using a tracked service so it doesn't go missing in transit. We can't refund anything that never reaches us.
4. Pop a note in the parcel. Include your order number and the reason for the return so we can process it quickly.

Bundles & Free Items

If your order included a free item as part of a bundle, that item needs to come back with the rest of the bundle to keep the return straightforward. If you decide to keep the free item, we'll take its retail value off your refund. Nothing sneaky, just fair.

Partial Refunds

We get that sometimes you want to try something and it's just not for you. If a product has been opened, we may still be able to offer a partial refund, just get in touch and we'll take a look on a case-by-case basis. Returns arriving after the 30-day window may not qualify, but message us anyway, we're reasonable people.

Exchanges

If something arrives faulty or damaged, we'll replace it, no argument. Email info@muscleflexuk.com with your order number and a photo of the issue, and we'll get a replacement moving.

Refund Timing

Once your return lands with us and we've checked it over, we'll email you to confirm. Approved refunds go back to your original payment method within 7 to 10 business days. If it's been longer than that, check with your bank first as processing times can vary on their end, then come back to us if it's still not showing.

What's Not Refundable

• Sale or discounted items, unless faulty
• Shipping costs and shipping protection

Lost or Missing Parcels

If your tracking shows a parcel as delivered but you haven't received it, that one's between you and the courier, we're not able to refund or replace in that case. If a return you've sent us goes missing before it reaches us, that's why we always recommend tracked postage.

Changing or Cancelling an Order

We process orders fast to get them to you quickly, so cancellations need to land the same day you order, before we've packed it up. Email us as soon as possible and we'll do our best, but once it's shipped, we can't pull it back.

Your Legal Rights

This 30-day guarantee is on top of your rights as a UK shopper, including your right to cancel most online orders within 14 days under UK consumer law. Nothing in this policy takes that away.

Need a Hand?

We're here Monday to Friday, 9am to 5pm. Email info@muscleflexuk.com and we'll get back to you.